As a member of the Hotels & Resorts Club, we deliver the best room rates on the open web – guaranteed. That’s our promise to you.
See a lower room rate? We want to know about it!
In the unlikely event that you spot a lower room rate, please let us know within 24-48 hours (as room rates change all the time), by completing the contact form here. We also ask that you supply us with the exact link (URL) where we can confirm the lower rate. Please note that this link must be on the open web (public-facing website) and does not require registration, membership or login credentials.
Not only will we match the rate, but we’ll also provide you with a complimentary night’s stay at another hotel to be used in the future.
Are you comparing apples with apples?
It’s important that you’re comparing apples with apples – so ensure that the best price is for the same property, accommodation type, check-in and check-out dates, occupancy, cancellation policy and conditions.
Should you have any questions about our best rate guarantee, please contact us here and we will be happy to assist you.
